We view accessibility as an ongoing part of website design, development, content, testing and maintenance.
The web changes. Content changes. Browsers change. Assistive technologies change. So accessibility work is not something we consider “finished” because somebody checked a box once.
Our Accessibility Goal
Trellis aims to design and maintain its website with reference to generally recognized accessibility practices, including the Web Content Accessibility Guidelines.
Our current goal is to work toward substantial conformance with WCAG 2.1 Level AA where reasonably achievable.
This statement is not a representation that every page, feature, document, integration or third-party tool currently satisfies every WCAG success criterion. Accessibility is an ongoing process.
Accessibility Practices We Consider
Trellis may consider accessibility during website design, content creation, development and maintenance through practices such as:
- Semantic HTML
- Logical heading structure
- Keyboard-accessible navigation
- Visible keyboard focus
- Sufficient color contrast
- Descriptive link text
- Alternative text for meaningful images
- Labels and instructions for forms
- Clear error messaging
- Responsive layouts
- Readable text sizing
- Appropriate button and tap-target sizing
- Avoiding unnecessary motion
- Supporting zoom and text resizing
- Captions or transcripts for media where appropriate
- Testing interactive components
- Avoiding content that relies only on color
- Maintaining predictable navigation
Not every technique is relevant to every page or component.
Keyboard Navigation
We aim for important website functions to be usable with a keyboard. This includes, where applicable, navigation menus, links, buttons, forms and interactive controls.
If you encounter a component that cannot be used with a keyboard, please contact us.
Screen Readers and Semantic Structure
Trellis aims to use meaningful HTML structure so assistive technologies can interpret content more accurately. This may include:
- One primary page heading
- Logical heading order
- Semantic landmarks
- Descriptive links
- Form labels
- Meaningful image alternatives
Decorative imagery may intentionally use empty alternative text so it does not create unnecessary screen-reader noise.
Images
Meaningful images should include alternative text that communicates the image's purpose or important information. Decorative images may be hidden from assistive technologies where appropriate.
Complex charts or graphics should be accompanied by explanatory text when the information cannot reasonably be conveyed through concise alternative text.
Color and Contrast
Trellis aims to use text and interface colors that maintain readable contrast. Important information should not rely on color alone.
If you encounter text, buttons, form elements or other content that is difficult to read because of contrast, contact us so we can review it.
Forms
We aim for forms to include clear labels, understandable instructions, keyboard accessibility, visible focus states and useful error messages.
If you are unable to submit a form, you can contact Trellis by email at hello@trellis-marketing.com.
Motion and Animation
Trellis may use animation or motion as part of its visual design. Where possible, motion should not interfere with access to content or controls.
We aim to respect reduced-motion preferences where technically appropriate.
Video and Audio
If Trellis publishes meaningful prerecorded video or audio content, accessibility support may include captions, transcripts or text alternatives, depending on the content and context.
Documents and Downloads
Some downloadable documents or third-party files may not be fully optimized for assistive technology. If you encounter a document you cannot access, contact Trellis and we will make reasonable efforts to provide the information in an alternative format.
Third-Party Content and Tools
The Trellis website may use or link to third-party services such as:
- Scheduling tools
- Forms
- Maps
- Video players
- Analytics systems
- Advertising tools
- Social platforms
- Embedded content
- External websites
Trellis does not control the accessibility of third-party websites, software, widgets or embedded tools. However, when practical, we consider accessibility when selecting and configuring third-party technology.
Browser and Assistive Technology Compatibility
Web accessibility can vary depending on browser, operating system, assistive technology, device, user settings and website updates. Using a current browser and current assistive technology may improve compatibility.
If you experience an issue, please tell us what technology you were using if you are comfortable doing so. That information can help us investigate.
Ongoing Review
Trellis may periodically review website accessibility through methods such as:
- Automated testing
- Manual review
- Keyboard testing
- Contrast review
- Responsive testing
- Component review
- User feedback
Automated tools can identify some accessibility issues, but they cannot determine whether a website is fully accessible. Human review remains important.
Accessibility Feedback
If you experience difficulty using the Trellis Marketing website, we want to know. Please email hello@trellis-marketing.com with the subject “Website Accessibility.”
When possible, include:
- The page URL
- The feature or content you were trying to use
- A brief description of the problem
- Your browser or device
- The assistive technology used, if any
You do not need to provide disability information. We will make reasonable efforts to review the issue and identify an appropriate solution.
Alternative Access
If website content or functionality is not accessible to you, contact Trellis at hello@trellis-marketing.com. We will make reasonable efforts to provide the requested information or assistance through another method when practical.
No Accessibility Overlay Guarantee
Trellis does not represent that an automated accessibility widget or overlay, by itself, makes a website compliant with accessibility laws or standards.
Accessibility should be considered in the underlying design, content, markup, interaction patterns and ongoing maintenance of the website.
Accessibility and Client Work
Trellis may consider accessibility practices when designing or redesigning client websites. Specific legal accessibility obligations can vary based on industry, jurisdiction, business type, website functionality and applicable law.
Trellis provides marketing, website and digital strategy services and does not provide legal advice. Clients with questions about legal accessibility requirements should consult qualified legal counsel.
Changes to This Accessibility Statement
Trellis may update this Accessibility Statement as website features change, accessibility practices evolve, new standards or guidance become relevant, and accessibility issues are identified and addressed. The effective date will be updated when material changes are made.
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